Your privacy choices

This page is how you ask Velera to stop contacting you, to tell you what personal information we hold about you, or to delete it. Any of the methods below reaches the same place.

Stop contacting me

We knock doors, and we call and text about appointments. If you would rather we did not, tell us and we will stop. This is the request most people want, and you do not have to give a reason.

Ask for do not contact and include the street address and any phone number or email we may have for you, so we can find every record rather than one of them. We keep a minimal record of the request itself — the address, and the fact you asked — because that is what stops another rep knocking next month.

Do not sell or share my information

Velera does not sell personal information, and does not share it for cross-context behavioural advertising. There is no sale to opt out of. If that ever changes we will update the privacy policy before it does, and provide a mechanism here.

See or delete what you hold about me

You can ask for a copy of the personal information we hold about you, or ask us to delete it. We may need to keep some records where the law requires it — a signed contract, or a permit filed with a jurisdiction — and we will tell you if that applies and why.

How to make a request

Email: legal@velera.energy
Telephone: [Customer support telephone]
Post: [Registered entity name and mailing address]

We will acknowledge a request within 10 business days and respond within 45 calendar days. If we need longer we will tell you why before that runs out.

If you are asking on someone else’s behalf

An authorised agent can make a request for a homeowner. We will ask for something showing the homeowner asked you to — written permission signed by them is enough — and we may contact them directly to confirm before we act.

Legal contact

For anything that is not a privacy request: legal@velera.energy